Does ContactUS Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, ContactUS Communications employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at ContactUS Communications. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ContactUS Communications?

51% of ContactUS Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ContactUS Communications 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ContactUS Communications?

Customer Service Representative (57) , Customer Service Representative (CSR) (21) , Call Center Representative (3) , Operations Supervisor (3) , Sales Associate (3) , Supervisor (3) , Account Manager (2) , Client Operations Manager (2) , Customer Service (2) , Customer Service Agent (2) , Leadership (2) , Recruiter (2) , Sales Representative (2) , Training Specialist (2)

What are the pros of working at ContactUS Communications according to real employee reviews?

"Pay, work from home is convenient." ((in 9 reviews)); "Nice coworkers Thats about it" ((in 5 reviews)); "Great people" ((in 5 reviews)); "advancement opportunities" ((in 4 reviews)); "The company as a whole has a great leadership team and makes an effort to make sure that if they see someone struggling to help as best able." ((in 4 reviews))

What are the cons of working at ContactUS Communications according to real employee reviews?

"It was the exact same training with a whole new group of people." ((in 8 reviews)); "Low pay, expensive employee benefits, low quality training, inconsistent policies and favoritism in leadership" ((in 7 reviews)); "I have never had so many issues with pay, untruthful and disrespectful supervisors." ((in 5 reviews)); "Their manager doesn't seem know what she is doing." ((in 3 reviews)); "No benefits for hourly workers only salary 😩 42.5 hours a week" ((in 3 reviews))

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ContactUS Communications

ContactUS Communications reviews

New Company with a Bright Future - Account Support Representative ContactUS Communications Employee Review

5.0

Sep 9, 2016

Account support representative

Recommend

CEO approval

Business outlook

Pros

With ContactUs, I have the feeling that I matter, that the job that I do is measured and critical to the client's future. I have only been with ContactUs for 4 months and they have exceeded my expectations as a company.

Cons

The only thing that I can say, is the benefits are not the best.

ContactUS Communications Response

Hey, thanks for the feedback! You are absolutely right in thinking and KNOWING that you matter. We are not successful as a company if we don't have highly dedicated and passionate employees like you... heck, our clients aren't successful without employees like you! Since you're still relatively new with ContactUS, definitely keep us in the loop on areas you think we can continue to improve. Feedback from the employees are of the utmost importance to us! We are currently reviewing all benefits as we near 2017 open enrollment. We are going to market for everything to make sure we present the absolute best option(s) to our employees and remain competitive in the market.

Explore other reviews about ContactUS Communications

5.0

May 7, 2025

Hr- representative

Recommend

CEO approval

Business outlook

Pros

Good work environment to work

Cons

None that I can think of

ContactUS Communications Response

Thank you for taking the time to share your feedback with us on Glassdoor. We genuinely appreciate your insights into both the positive aspects of your experience and areas where we can enhance our practices. Your input is invaluable as we continuously strive to create a positive and rewarding workplace for our employees.

3.0

Nov 15, 2025

Training manager

Recommend

CEO approval

Business outlook

Pros

The company really does promote from within to a point. If you have any college education, and are good with people, you can go far.

Cons

They will never directly admit it, but you can not get past a supervising roll without a college degree. You can essentially run a department for years, but when they officially fill the management role, they will hire outside the company for someone with any degree instead of the person who has the work experience. Without a diploma you will never get a salaried management position in this company. An associates degree in art history will get you further than 20 years experience in customer service.

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New Company with a Bright Future - Account Support Representative ContactUS Communications Employee Review

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