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      Consumers Energy

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      Great job opportunity! - Customer Service Representative (CSR) Consumers Energy Employee Review

      4.0
      Oct 1, 2024
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Great pay, good benefits the culture is good too. The people really make it worth staying,

      Cons

      Not enough involvement in the company. I wanted to be part of more in the company and was told I could but then would be told otherwise by different people.

      Explore other reviews about Consumers Energy

      5.0
      May 22, 2026
      Team leader
      Recommend
      CEO approval
      Business outlook

      Pros

      Very friendly people always willing to help. Benefits are decent with a focus on safety and health. Flexible in-office, 3 days a week. Lots of opportunities to make a difference!

      Cons

      There are some pockets of negativity from long-term employees who are struggling to adapt to change.

      4.0
      Jun 10, 2026
      Analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits. Nice direct management that care about people

      Cons

      Some senior leadership decisions are just off.

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