It's a Job - Billing Administrator Consumer Cellular Employee Review

3.0
Aug 11, 2021
Recommend
CEO approval
Business outlook

Pros

The company has great time off options when you have worked here for 5 plus years. You keep accruing as long as you never hit your max allotment which also increases over time. That's really the only perk now. We used to have monthly gifts and fun things, like pot lucks, food trucks, luncheons. We thought ended because of Covid, but really it was because of the new change of ownership.

Cons

New Ownership, Oregon was where this company was founded and now since the new ownership is in Arizona they have basically forgot we exist. We had a nice gal who controlled all the fun things, but since she was replaced by the buy-out that job has shifted to HR and HR has claimed they don't want to continue with the tradition. For basic cons, we haven't kept the same insurance for longer than a year. Causing us to constantly have to give our health care people new information every year for check ups. Even having to find new providers because they won't take the insurance that I have anymore. Which also means that our out of pocket changes and what we pay to the company for it changes as well. It's not very consistent. Because of the new Ownership, if you aren't part of the Arizona Market, you are easily forgotten. We used to hire from within but now they are just bringing in hundreds of people from outside the company. People have been working here for years, decades almost, waiting for the opportunity to be in a higher position but then they took that option all from us. They didn't even offer the positions to anyone. They just created it for these new people. If you aren't part of customer service, you don't get to enjoy any of the fun things they put on for them. In my specific position, there's nowhere else to go. All you can do is hop to a different department where you have to start from fresh again. No more raises excluding cost of living... which is 2%..... Also, I had the 100% ability to work from home but they wouldn't allow us for no reason. They treat our department like we need to be micromanaged for reasons that are still unknown to me. Favoritism is real and it's all over this company. I was being forced to work over time because someone broke their neck falling down the stairs. It was unnecessary due to the ebs and flow of our department but the new managers don't understand that. They refuse to listen to what we have to say, it's almost like we have been working here for years. I literally only work here for the paid time off. I would have found another job if it paid $20 or higher. To at least make up for the time off I'd lose.

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Consumer Cellular Response
4y
Thank you for bringing this to our attention. We’re sorry for your experience. We are committed and continually look to improve our efforts as a leading employer. I will forward this information to management.

Explore other reviews about Consumer Cellular

5.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

Store Hours STO PTO Commission Phone Benefits

Cons

Only con would be working at a slow store or having a slow month.

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Consumer Cellular Response
1w
Thank you for taking the time to share your experience and for being part of the Consumer Cellular team for the past 1–2 years! We're thrilled to hear you've enjoyed many aspects of your role, including our store hours, PTO, commission opportunities, phone benefits, and STO. We work hard to create a rewarding environment where our team members can succeed while maintaining a healthy work-life balance. We also appreciate your honest feedback regarding slower stores or sales periods. We understand that customer traffic can vary, and we're continually looking for ways to support our retail teams with coaching, development, and opportunities to help them succeed regardless of market conditions. Thank you again for your recommendation and for everything you do to deliver an exceptional experience for our customers. We're grateful to have you on the team and look forward to your continued success with Consumer Cellular!
5.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Consumer Cellular has an incredibly supportive culture where leadership, fellow trainers, and other departments work together and genuinely want people to succeed. I feel trusted to lead classes, coach new hires, and contribute beyond just delivering training. The role allows me to use my strengths in teaching, coaching, and developing others while making a meaningful impact on employees' growth and confidence. The remote work environment, work-life balance, stability, and opportunities for continuous learning make it an enjoyable place to work. Most importantly, I feel valued, supported, and empowered to do my job effectively, which has made this one of the most positive work experiences of my career.

Cons

The role requires a high level of energy and engagement each day, and advancement opportunities may be more limited depending on organizational needs. However, these challenges are relatively minor compared to the overall positive experience and support provided by the company.

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Consumer Cellular Response
3w
Thank you for sharing your experience! We’re thrilled to hear that you feel supported, valued, and empowered to make an impact. Our trainers play a critical role in helping employees build confidence and succeed, and we’re grateful for the passion and dedication you bring each day. Thank you for being part of the Consumer Cellular team!
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