1.0
May 22, 2019
Current employee, more than 1 year
Redmond, OR
Recommend
CEO approval
Business outlook
Pros
After 32 hours the time is overtime.. oh wait they changed that
Cons
The companies standards are horrible. If you don’t meet you’re metrics you're up a creek. One of those metrics being VOC voice of the customer. 8.1 voc so say you have angry customers who you helped and there was nothing you could do like send them a free phone, pay there bill, ANYTHINHG that is beyond you’re control they give a bad survey you pay for it no bonus, which now is even harder to reach. You may have those few understanding and adult acting customers but I’ve never been so disrespected by so many customers in my life. All the cons and changing pay structure and metrics make it depressing to go into work.