Pros
-There are clear expectations about what is needed in order to move up in the company -Management is eager to help you grow, improve and flourish if you are willing to ask for help -Supervisors are very approachable, so if you find yourself struggling they are willing and eager to help you meet and exceed requirements through mentoring, individual coaching, ect. -The benefits and pay package is better then any other call center I have ever worked for. It is clear that management cares a lot about their employees and success since not only do they offer this they also host a wide variety of employee appreciation events throughout the year. I have never seen a company let alone a call center who so willingly supported and appreciated even the lowest on the totem pole. -They are a very green company offering many different ways to recycle and take care of nature. It is so great to see a company that has grown so large still making this a priority. -They provide multiple volunteer opportunities throughout the year including a volunteer match program. They will actually match your donation or contribution of time up to a certain number of dollars every year. Talk about a company that is on your side. -I never felt like a number. Working for previous call centers both inbound and outbound I never felt like I was noticed. I exceeded expectations and brought in money for them but I am sure if you went back to those companies nobody would even know my name. Consumer Cellular is quite the opposite of that. I was always a name and when meeting or exceeding expectations was always given praise for my accomplishments. I worked my way up from the bottom just like anybody else in the company and the entire time felt appreciated by both my supervisors and managment. If you reach an all star level of call metrics you even get to have lunch with management which at other companies I have worked for is simply unheard of. -The attendance policy was more lenient then any other policy I have seen. You are allowed more sick days within a 90 day period then any other company I have worked for. Most say goodbye if you are sick even once during training but Consumer Cellular is much more accommodating then that. -The dress code if fairly lenient. No other call center I have worked in allowed me to wear jeans or flip flops. I know this sounds odd but I loved not needing to be business casual or professional attire when the customer I was helping could not even see me. -There was always great satisfaction when helping a customer with their phone. It is never easy to teach somebody about something they know nothing about but Consumer Cellulars customers were always so appreciative when you were able to walk them through something they had never done before. Personally it allowed me to leave each day knowing I made a difference. -Overall the companies attitude and presence still astounds me today. There is a large feeling of support and teamwork and while it may not be the best fit for everybody, since it is a call center, Consumer Cellular was by far the best fit for me!
Cons
- Not sure this could be considered a con but the company is growing so fast that their is a constant evolution of information. Best reccomendation I have is to stay up on your knowledge and be willing to ask questions. I was never once given grief for asking a question and it always allowed me to make sure the information I had and was providing was the most accurate. -No searchable database of information. It would be so helpful to have a way to find information quicker then needing to call somebody else for help, and while their is a folder of information it is hard to find what you need while on a call with a customer.
