Pros
They may occasionally provide lunch.
Cons
The pay is low for the various duties required on a daily basis. There’s no opportunity for growth or advancement, horrible communication, favoritism amongst certain ethnicities, and racism. There are new rules and procedures everyday without proper training. Usually no access to systems needed to perform essential duties. Different trainers, supervisors, and QA personnel give different information which leads to much confusion. It’s hard to receive assistance with difficult calls. Often times loud cursing and arguments are heard on the call center floor. The computers are old and outdated . Call center is unsanitary, dusty, and there’s no ventilation. The bathrooms are filthy, there’s inadequate parking. It’s an overall stressful and hostile environment. During the hiring process I was presented with an excellent benefit package, only to be hired and advised the benefits didn’t apply to me.
