Senior Account Manager - Senior Account Manager Connection Employee Review

4.0
Nov 11, 2017
Recommend
CEO approval
Business outlook

Pros

Great pay. Great bonus gifts and prizes for vendors. You will making 6 figures quickly. Yearly achievers trip. Written thank you notes from your director when you make goal. Free breakfast and lunches. After work events. Company wide outings and events. Patriot players come to a BBQ every year. No weekends. Great vacation time and all major holidays. Unlimited commissions and spiffs. Big break rooms and cafe. Weekly and monthly trainings. We are definitely spoiled.

Cons

I love Connection, but I'd be lying if I didn't mention JDE. it has to be updated. It takes so long to maneuver it takes you away from more important work. We are a leader in IT but not in our own company. Updating JDE should be priority 1 in 2018. I also wish other depts would have the same goals as sales. We strive to take care of our customers and get them their products in a timely manner. Other depts strive to push back on sales. If you don't match your 19 notes exactly on licensing orders it will be put on hold. Then they will note and close case. If you don't go back and check your order several times a day it will not process. Advice to management please remind other depts that simple changes like capitalizing a letter on an order is ok. Favoritism is a huge problem. When someone leaves accounts are given to reps that are the supervisors favorites. I think they should be divided up equally. If rep leaves 20 buying acounts, 17 shouldn't be given to the supervisors favorite. Especially if that rep is on a pip. PIPS. There is no standard. You see reps that go on them after 3 months but then see reps who haven't made goal in 8 or 9 months with no PIP. We saw a rep taken of a PIP so she could go on the Achievers trip last year. You have to curb the favoritism. It is bad for moral. Curb the sexism. Stop the boys club mentality. Male sales reps get all the leads and accounts handed to them. The majority of the successful women have found and developed their accounts on their own. BDM. Please hire more! They are instrumental in developing our accounts. They are spread to thin. We need more and asap.

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Connection Response
8y
Thank you for sharing the cornucopia of perks associated with employment at Connection. We are vested in our employee population as evident in providing a robust benefits package that is inclusive of competitive compensation, generous earned time allowances and career development opportunities. Sexism has no place in the workplace and will not be tolerated. In addition to being an equal opportunity employer, Connection is proud to cultivate a work environment of mutual respect. There are several factors that come into play when accounts are transitioned to another account manager, of which favoritism is not sanctioned. In order to grow and be profitable, it is realistic for the company to set performance standards. If there is a gap between present and acceptable performance, an employee may have a formal discussion regarding their performance. If appropriate for the circumstances, a formal performance improvement plan (PIP) may be created. The working document is an opportunity for the manager and employee to create an action plan for improvement that reflects how the manager will support the employee in meeting the expectations outlined. We continue to invest in our infrastructure to provide tools (such as our order processing system, JDE) to streamline our processes and elevate productivity. Our sales support organization is in the business of enabling sales and not hindering. We recognize that working cohesively will result in a better relationship with your colleagues and your customers. Along those lines, Business Development Managers (BDM) can have a profound impact on an account manager’s portfolio. Your suggestions will be reviewed with the sales leadership team.

Explore other reviews about Connection

5.0
May 6, 2026
Recommend
CEO approval
Business outlook

Pros

Work with excellent and experienced team that support each other. We have a lot of offerings and capabilities to promote and sell.

Cons

Long hours, huge focus on making and exceeding quota, very competitive industry with low margins to win large deals.

2.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

Free lunches, ability to learn the tech industry.

Cons

Low pay, promise of high commission isn’t always realistic

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