Not a great place to work - Client Relations Associate Connect2Care Employee Review

Thank you for taking the time to share your experience. We're truly sorry to hear how challenging your time with us was, and especially that it had such a significant impact on your wellbeing. That's not something we ever want for any member of our team. We do appreciate you calling out some positives, including access to professional development and supportive supervisors. At the same time, it's clear that your overall experience fell well short of expectations, and we take that seriously. We are particularly concerned to hear your feedback around workload, feeling unsupported, and not feeling heard when raising concerns. This does not reflect the kind of environment we strive to create, where clinicians feel respected, supported, and able to speak openly. Your comments highlight areas where we need to continue listening, reflecting, and improving. We also recognise your concerns regarding onboarding, administrative responsibilities, and travel reimbursement. Clear communication, structured support, and fair, transparent processes are priorities for us, and it's important that these are consistently experienced across the entire team. We're actively working to strengthen how we support our clinicians, especially early-career therapists, to ensure they feel confident, well-supported, and able to manage their workload sustainably. We genuinely value feedback like yours, even when it's difficult to hear, as it helps us identify where we need to do better. If you would be open to a confidential conversation, we would welcome the opportunity to learn more from your experience. You can contact us at er@connect2care.com.au. We wish you all the best in your future career and thank you again for sharing your perspective.

Thank you for sharing your feedback and for your time with us. We're glad to hear you valued the strong team environment, supportive peers, and professional development opportunities. We also appreciate your comments on KPIs and performance processes. While we aim to set clear expectations and support growth, it's important that this feels balanced and well-supported in practice. Your feedback highlights an area where we can continue to improve, particularly in ensuring regular, proactive check-ins and meaningful performance conversations. We value insights like yours as they help us refine how we support our clinicians. We wish you all the best in your future career and thank you again for your feedback.