Too much - Customer Service Representative Conduent Employee Review

3.0
Sep 11, 2025
Recommend
CEO approval
Business outlook

Pros

Pay, full times options, full benefits

Cons

They nitpick at everything. We have to follow a different instruction sheet for each call or else we fail that call even if it's the simplest call type you have handled 100 times. You Have 30 seconds to notate account which is insane with the amount of info you are now required to document. Also, hold times cannot exceed 2 mins. Ever checked on a caller every 2 mins? It gets repetitive and annoying for not just me but the caller. I worked for Humana from conduent and it was hard! I was so happy they moved me to dental insurance Dominion National Dental but now I get yelled at every day by dentists and members. Look up Dominion Dental reviews. It's pretty bad.

Explore other reviews about Conduent

1.0
May 22, 2026
Recommend
CEO approval
Business outlook

Pros

Paid on time, provided equipment, decent benefits from day one, nice co-workers

Cons

Sweatshop mentality of the supervisors, threats of demotion/termination for medical leave, random layoffs when calls didn't justify hours, with those same hours shifted to supervisors to keep them active. Unable to print paystubs, had to request everything through a supervisor, and provide copious amounts of private information to have the request honored. Corrosive environment - I left as soon as I got another offer, gave 24 hours notice (and I've never, ever done that before). Unless you're on the verge of homelessness or starvation, avoid at all costs.

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