Pros
Coming in with no experience in the field I was lucky to move up quickly into lead and supervisor roles. Pay was decent and the healthcare was good but got more expensive before I left.
Cons
It’s a contract company, so if the contract you’re working on ends you have to find another to work on. This isn’t a huge deal for call center reps (almost always jobs available), but anyone above an entry level position is put in a difficult position every time a contract ends. The employment isn’t steady, furloughs are common, so it’s risky and competitive if you want to move up in the company long term. If you have direct reports they will overwork you and expect you to work well over 40 hours a week. I never met one supervisor who was able to meet all of upper managements expectations. Everyone is overworked, upper management included. I had bosses that worked 7 days a week— and that week stress trickles down.