Pros
Great front-line employees who go the extra mile for their colleagues and their clients.
Cons
Poor executive management team that always puts shareholders above employees in the interest of securing their own variable compensation packages. Quarterly earnings expectations are met by slashing benefits and providing sub-standard pay increases that don't come close to inflation. This is evidenced by the recent elimination of the wellness incentive and 401(k) company match (for salaried employees) for 2019, when employees had been led to believe for the past 2+ years that the company was on track and doing well on its transformation. Top-down decision making that results in poor outcomes for clients and business results. This executive team is just out of touch with what's going on on the front lines of the company and it shows in the overall results.