Conduent needs to shut down ! - Customer Care Conduent Employee Review

1.0
Dec 12, 2018
Recommend
CEO approval
Business outlook

Pros

The benefits are good but pay is not worth it

Cons

Supervisors have inappropriate behaviors, lab coaches pick on you in training while in process of learning the materials. They Laugh at your calls. Attitudes for these team leaders there are not appropriate for their job title. The Point system is Bad. Schedules are horrible even with perfect attendance in training. No drug testing there so you have a lot of individuals including trainers, coaches, and supervisors that smoke marijuana. Smh. I even seen sales of marijuana in parking lot.

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1.0
May 22, 2026
Recommend
CEO approval
Business outlook

Pros

Paid on time, provided equipment, decent benefits from day one, nice co-workers

Cons

Sweatshop mentality of the supervisors, threats of demotion/termination for medical leave, random layoffs when calls didn't justify hours, with those same hours shifted to supervisors to keep them active. Unable to print paystubs, had to request everything through a supervisor, and provide copious amounts of private information to have the request honored. Corrosive environment - I left as soon as I got another offer, gave 24 hours notice (and I've never, ever done that before). Unless you're on the verge of homelessness or starvation, avoid at all costs.

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