Don’t Waste Your Time - Customer Service Representative Conduent Employee Review

1.0
Sep 13, 2018
Recommend
CEO approval
Business outlook

Pros

There is nothing positive that I can say about working here.

Cons

Supervisors are mediocre. They change things every two seconds, the “clients” are never happy despite doing all that you can do to help the customers, the pay is nowhere near worth it, and you have to deal with supervisors & upper management who bring personal issues into work & will abuse their position. I wouldn’t recommend this company as a whole to a homeless person on the street. This company does not care about you, your family, or your health. Unless you have PTO (I hear now you can only use 3 hours of this per month), you are expected to sacrifice all or take a write-up.

Explore other reviews about Conduent

5.0
Mar 11, 2026
Recommend
CEO approval
Business outlook

Pros

Good managers, great, helpful coworkers, I made several good friends at the office.

Cons

The contracts with their corporate customers inevitably end or are not renewed so there’s uncertainty if there will be another team to join.

1.0
May 22, 2026
Recommend
CEO approval
Business outlook

Pros

Paid on time, provided equipment, decent benefits from day one, nice co-workers

Cons

Sweatshop mentality of the supervisors, threats of demotion/termination for medical leave, random layoffs when calls didn't justify hours, with those same hours shifted to supervisors to keep them active. Unable to print paystubs, had to request everything through a supervisor, and provide copious amounts of private information to have the request honored. Corrosive environment - I left as soon as I got another offer, gave 24 hours notice (and I've never, ever done that before). Unless you're on the verge of homelessness or starvation, avoid at all costs.

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