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      Conduent

      Engaged employer

      Conduent reviews

      Its great if you're accountable - Anonymous employee Conduent Employee Review

      5.0
      Apr 18, 2018
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      I currently work as an employee here and the scores they grade you on are metrics, if you have great call flow and relate to each and every customer treating them like they are important and human and the most important part of your job (which they are) then you will have great scores and exceed all expectations.

      Cons

      Lots of people don't want to be accountable and blame "the system" for making them fail when it's their own tone and how they react to the tone of the customer.

      Explore other reviews about Conduent

      5.0
      Jan 25, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great supportive team including upper manager

      Cons

      No cons during my employment

      3.0
      Jul 2, 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Job as described. This company is a contracting company pretty much and through them I was working for Humana. It was straight forward and as described, but the training Humana provided was a bit hectic and intense, and people were quitting left and right because of how much anxiety it caused.

      Cons

      High anxiety training environment that felt like we weren't fully equipped to do the job. Not having the freedom to get up and away from your desk unless you were specifically on a break. Automatic answering phones.

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