Customer service - sr Customer Service Representative Conduent Employee Review

3.0
Mar 22, 2018
Recommend
CEO approval
Business outlook

Pros

Daytime schedules are available // PTO is earned bi-weekly // Work scheduling and time-off requests are generous and fair.

Cons

Overall, it's a "JOB", pays some bills....not a career. This turned out to overall NOT be a place where moving into management is very diserable, which is a shame. Employees should generally want to Promote, not remain stagnant. -- This is caused somewhat uncontrollable metrics, can drive you crazy, and customers that we serve in the wireless industry can be ridiculous in thinking we owe them everything.

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1.0
May 22, 2026
Recommend
CEO approval
Business outlook

Pros

Paid on time, provided equipment, decent benefits from day one, nice co-workers

Cons

Sweatshop mentality of the supervisors, threats of demotion/termination for medical leave, random layoffs when calls didn't justify hours, with those same hours shifted to supervisors to keep them active. Unable to print paystubs, had to request everything through a supervisor, and provide copious amounts of private information to have the request honored. Corrosive environment - I left as soon as I got another offer, gave 24 hours notice (and I've never, ever done that before). Unless you're on the verge of homelessness or starvation, avoid at all costs.

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