Helping those who need medication prescription renewal and any issues with the account - Customer Service Representative Conduent Employee Review

3.0
Nov 8, 2017
Recommend
CEO approval
Business outlook

Pros

Good pay and decent hours. The people working there were friendly. Only reason I stopped working there was because it closed down.

Cons

Lots of unhappy customers that don't show any kinds of appreciation. Often angry and apathetic towards you and doesn't understand that you can solve everything.

Explore other reviews about Conduent

1.0
May 22, 2026
Recommend
CEO approval
Business outlook

Pros

Paid on time, provided equipment, decent benefits from day one, nice co-workers

Cons

Sweatshop mentality of the supervisors, threats of demotion/termination for medical leave, random layoffs when calls didn't justify hours, with those same hours shifted to supervisors to keep them active. Unable to print paystubs, had to request everything through a supervisor, and provide copious amounts of private information to have the request honored. Corrosive environment - I left as soon as I got another offer, gave 24 hours notice (and I've never, ever done that before). Unless you're on the verge of homelessness or starvation, avoid at all costs.

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