Customer service for phone carrier - Csr1 Conduent Employee Review

1.0
May 9, 2017
Recommend
CEO approval
Business outlook

Pros

Fun people trying to keep up morale on a sinking ship. You will appreciate your next job and wonder why you ever darkened this door.

Cons

Watched tons of people quit. Customers are angry and supervisors micromanage. You can be written up for 1 minute late from a 10-minute break (when it takes you 2 just to get to the break room or bathroom). Benefits are the worst. There is no reason for a company this size to only offer 1 medical plan with a high deductible.

Explore other reviews about Conduent

1.0
May 22, 2026
Recommend
CEO approval
Business outlook

Pros

Paid on time, provided equipment, decent benefits from day one, nice co-workers

Cons

Sweatshop mentality of the supervisors, threats of demotion/termination for medical leave, random layoffs when calls didn't justify hours, with those same hours shifted to supervisors to keep them active. Unable to print paystubs, had to request everything through a supervisor, and provide copious amounts of private information to have the request honored. Corrosive environment - I left as soon as I got another offer, gave 24 hours notice (and I've never, ever done that before). Unless you're on the verge of homelessness or starvation, avoid at all costs.

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