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      Conduent

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      Customer care associcate (tier 1 tech support) - Tier I Tech Support Conduent Employee Review

      2.0
      May 8, 2017
      Tier i tech support
      Recommend
      CEO approval
      Business outlook

      Pros

      i love what i do, as in the actual job i like assisting my Customer over the phone and being able to have goals to reach such as surveys AHT ACW and all of that,

      Cons

      The only growth you'll be doing in the company is if you kiss butt. its very inner circle type of thing. They need to work on the management. Also what kind of company goes to hire 800-900 people and then have only porto potties for there employees .

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      1.0
      May 22, 2026
      Contract customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Paid on time, provided equipment, decent benefits from day one, nice co-workers

      Cons

      Sweatshop mentality of the supervisors, threats of demotion/termination for medical leave, random layoffs when calls didn't justify hours, with those same hours shifted to supervisors to keep them active. Unable to print paystubs, had to request everything through a supervisor, and provide copious amounts of private information to have the request honored. Corrosive environment - I left as soon as I got another offer, gave 24 hours notice (and I've never, ever done that before). Unless you're on the verge of homelessness or starvation, avoid at all costs.

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