Paid to be clients personal punching bag over the phone - Call Center Representative Concierge Contact Center Employee Review

Clients patients talk to you like you are stupid, “training” isn’t really helpful when they throw you on the floor after 3 days, so if this your first call center I would not advise it, forced to schedule no matter what. I got in trouble for not scheduling someone despite them verbally telling me they are going to the ER because the office didn’t have a open appointment until 3 days later. Owners don’t care about workers personal life, don’t ever have a personal issue, or you will never live it down.