Overworked and Undervalued - Operations Manager Concertina Employee Review

13th month and HMO.. Although I heard they converted the 13th month to a bonus so if the company doesn't perform well, they can just opt not giving that out anymore.

At first, this company actually seemed promising. The hiring process gave the impression that this was a decent place to work and that your role would matter. That changed fast once higher management shifted. Now it just feels like a toxic BPO pretending not to be one. You’re made to feel like your contributions to the client don’t really matter, especially when management keeps trying to push and sell other services to the same client you’re already supporting. It makes your actual work feel disposable and obsolete, like what you do only matters until they find another way to squeeze more money out of the account. Instead of building real value or respecting the people doing the work, it feels like the focus is just on milking the client for as much as possible. That kind of environment kills morale fast. You stop feeling like a professional and start feeling like a replaceable cog in a company that only cares about revenue. They also talk a lot about work-life balance and flexible hours, but that feels misleading when you’re really just expected to follow the client’s schedule. For a company that markets itself as having experts, employees are treated more like they’re there to adjust to every client demand rather than work with any real autonomy.

They will say that they care but they don't.

Compensation keeps on getting reduced. HR team sees the leadership as Gods. The founders and CFO doesn't have good business leadership, they don't know the direction of the company and the employees suffer for that. If the profit is not good, it is because of bad leadership. My job is to do my job well and I am aware that I do as I usually get compliments from our client. If an employee is doing a great job yet the company still struggles, leadership is the problem. They lie to their clients, and employees. This is a horrible company. They pay the employees very small and the founders are enjoying premium accommodations, yachts, and etc. HR is very toxic. Fun fact, HR is also manipulating leadership by making them think they praise them, but little do they know the HR manager just passes majority of their work to other departments. HR team praises the leadership so that they can act like the boss, they can just play games, chat, get paid and etc.