Pros
- Real Pains in a Large Market: Clinical Trial Regulatory Document Management has major needs in its shift away from paper to electronic/remote methods - Real Startup Exposure: Consistently appears on "Top Tech Startups in Cleveland" lists - Fantastic Honeymoon period: Your first 3-6 months will be your best time at this company
Cons
- Years of Customer feedback not valued or acted upon: Consistently dictates what's "best" for the customer as opposed to incorporating feedback to drive more value. - Years of Executive Feedback not valued or acted upon: Consistent playbook to CEO disagreements in any department is a two-part act - (1) CEO steps in with shallow micromanagement, then (2) another executive hire. Thus, deep-seeded and long-term issues have been left unresolved for years, as only token short-term solutions are implemented. Not only has this resulted in extremely high management turnover outside of CEO, but it has fueled compounded growth of long-term issues. - Lack of long-term value creation sets unrealistic growth expectations: Still walks and talks as if it still retains first-movers advantage, which is a difficult delusion to work within, much less overcome. However, the market has caught up - see for yourself by simply comparing websites and growth of competitors. - Managing the cult of personality around the CEO: How the CEO retains so much respect from the board is both a mystery and eventually the central challenge for everyone who works with him, Board included.