Shocking Management lower to higher and HR - Food Service Associate Compass Group Employee Review

1.0
Jan 9, 2025
Recommend
CEO approval
Business outlook

Pros

Flexible working hours Pension Scheme

Cons

Poor staff management Good workers punished if they have even 1 day off sick, or come to work and are visibly unwell and have to leave. They get no further shifts offered until management see fit. You could be out of work for weeks at a time. Bad workers let off with everything, multiple days off, refusing to cook, serve or interact with customers. Management and higher management and HR would molly coddle these workers, Some were even paid wages they hadn't worked the hours for before the new clock in system was introduced. The manager would put hours through for them that had been taken from other staff members shifts who had not been given a shift for whatever reason the manager saw fit. High volumes of staff turn over. High volumes of customer dissatisfaction with service from bad/lazy employees. Higher management regional, very unprofessional, setting bad examples for employees. Not wearing corrective PPE when working behind hot food counters, handling food and drinks with no gloves or utensils and wearing long hair hanging down. Management talking behind employees backs and setting employees against one another. Asking employees to spy on others for them and report back when management was off shift. Communicating with employees on Facebook messenger. Blocking or muting employees after communication and saying that it is unprofessional for us to contact them on Facebook, however it was ok for the employer to send messages to us instead of calling. There was always one rule for one and another rule for the next. Jobs were not rotated between staff so you would end up doing all the high stress fast paced work if you were good at it. If you refused to do xyz or didn't know how, then you're just left to stand and get in the way. Management gives poor training levels too. New staff are left to wonder about asking what do I do, instead of training the staff, they expect the other employees to do it for them. I was training people a week into the job role. There is much much more, but this gives the jist of it. 100% DO NOT RECCOMMEND

Explore other reviews about Compass Group

5.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

Big company with a lot of different opportunities if you find it.

Cons

Not a lot of support from upper management.

2.0
Apr 19, 2026
Recommend
CEO approval
Business outlook

Pros

I worked at the John Wayne Airport American Airlines lounge, which served a strong and steady clientele, primarily composed of business travelers. Guests were generally easygoing and professional, with minimal special requests or complex requirements from their side

Cons

The operational and management side was significantly more challenging. The lounge was consistently understaffed, and managers and supervisors often had to step in and cover multiple missing roles just to keep things running. This created a high-pressure environment where tasks that should have been simple often became unnecessarily complicated. There were also strict safety procedures in place, which made sense given the airport setting, but the lack of consistent staffing and equipment issues made compliance difficult at times. In some cases, we were left relying on incomplete processes, such as temperature logs, due to broken equipment and workload pressure. Additionally, perishable goods such as dairy would sometimes sit for extended periods due to last-minute no-shows and staffing gaps, adding further stress to daily operations. Overall, while the clientele and safety structure were solid, the combination of understaffing, equipment issues, and management dynamics made it one of the most stressful and challenging work environments I have experienced.

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