Operations Manager - Operations Manager Compass Group Employee Review

2.0
Jul 10, 2017
Recommend
CEO approval
Business outlook

Pros

Compass Group is an umbrella organization that has many other companies under it. I worked for Crothall in the EVS dpt. While I was in training I went to another site, at this training site the managers worked well as a team and the housekeepers were all on board. However, this training site was not reflective of rest of the hospitals. When I came in I was not received well by any of the managers that was twice my age, they made decisions without me and talked down to me. In addition, the paper work is ridiculous heavy and very tediousI and redundant and, most of it is by hand which makes it more difficult. The people that are higher up have been in the position forever so it difficult to move up unless you move or someone retires. My direct command only dictated and did not help with any fraction of paperwork or rounding with the nursing staff. It was an up hill battle to motivate the workers that are extremely underpaid, we were constantly hiring and firing. The pay and benefits are good but the minimum hour you have to work is 50 but to stay on top of paper work you must work more. I worked hard to be innovative and develop working strategies and I didn't give up easily but in the end I was not appreciated nor respected after months of trying to talk issues out and decided to take my drive elsewhere.

Cons

Hours and paperwork. It is very difficult to let someone go. An individual has to receive about 7 write ups before they are dismissed.

Explore other reviews about Compass Group

5.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

It was great learned a lot about aba and working with clients

Cons

Put with high level cases quickly

2.0
Apr 19, 2026
Recommend
CEO approval
Business outlook

Pros

I worked at the John Wayne Airport American Airlines lounge, which served a strong and steady clientele, primarily composed of business travelers. Guests were generally easygoing and professional, with minimal special requests or complex requirements from their side

Cons

The operational and management side was significantly more challenging. The lounge was consistently understaffed, and managers and supervisors often had to step in and cover multiple missing roles just to keep things running. This created a high-pressure environment where tasks that should have been simple often became unnecessarily complicated. There were also strict safety procedures in place, which made sense given the airport setting, but the lack of consistent staffing and equipment issues made compliance difficult at times. In some cases, we were left relying on incomplete processes, such as temperature logs, due to broken equipment and workload pressure. Additionally, perishable goods such as dairy would sometimes sit for extended periods due to last-minute no-shows and staffing gaps, adding further stress to daily operations. Overall, while the clientele and safety structure were solid, the combination of understaffing, equipment issues, and management dynamics made it one of the most stressful and challenging work environments I have experienced.

See reviews by: Helpful|Rating|Date|All