Some company eh? - Customer Service Compass Employee Review

1.0
Oct 2, 2019
Recommend
CEO approval
Business outlook

Pros

The people you work with will be the best in the industry. Unlimited sick time 15 days PTO

Cons

You will prepare for review cycle, hit all your marks and still not get a merit increase, you won't get a bonus and you won't get a promotion. You will get more work, which you'll never finish in a day. You'll be encouraged to "keep doing your best work" but it'll never be enough. There is no transparency to policy changes that have been made without it being communicated company-wide. (They will apologize tirelessly but make no changes) You will not have an option for equity because of "legal reasons." HR is a team of 3-4 for the entire company. There is no HR infrastructure which means everything is done by hand. There will be companies being acquired in order to reach a very ambitious goal of having a substantial presence in the market, but those companies will never actually be "organic Compass." There will be C level folks hired to make Compass profitable (which means, you'll more than likely not get a raise once the next cycle comes back around) They will not answer any of your concerns clearly, its always covered in fluff and sparkles. They want to IPO in 12-18 months but have told agent's that they don't so...who knows. But, at least there are free snacks* and a Bevi machine to make it all worth it at the end of the day. (jk, they've cut the snack budget too)

Explore other reviews about Compass

5.0
Jun 17, 2026
Recommend
CEO approval
Business outlook

Pros

Forward thinking tech company exploring the cutting edge

Cons

Focused on expansion by any means necessary

2.0
Jun 17, 2026
Recommend
CEO approval
Business outlook

Pros

People are smart. Very much a “move fast and break things” culture which can be refreshing compared to bureaucracy-heavy corporate life. I don’t agree with their values (if they have any) but what they’re doing is unquestionably working - business outlook is strong.

Cons

Leadership will tell you there’s no ego or self-interest involved in their strategy - that is untrue. It’s an extremely heliocentric culture around the CEO. A lot of the work is based around what people they're guessing he’ll like, but there’s no alignment at the outset and something you worked on for weeks/months will be trashed after one look from him. Their mission is ostensibly about empowering agents but they are solving a problem that pretty much no one was complaining about before they started, and which just so happens to work highly in their favor in terms of market share. It’s just business but very disingenuous- don’t believe the hype that it’s altruistic somehow. Also the CEO loves to share his sob story about his single mother upbringing, but simultaneously enacts some of the most anti-parent policies you could think of.

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