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Community Choice Financial

Engaged employer

Store Manager - Store Manager Community Choice Financial Employee Review

2.0
Aug 24, 2018
Recommend
CEO approval
Business outlook

Pros

- You learn a lot about finance laws and regulations.

Cons

- Open on holidays, even with no customers. - Corporate can’t decide what they want to do. Make changes to policies too frequently. - They consistently roll out new products without sufficient training. - Corporate does not understand what it is like working in a real store. There is a large disconnect in this area. Expectations are unrealistic. - Company is too scared of the CFPB, managers aren’t given enough control over collections and lending decisions to effectively grow a business. - Company has unrealistic growth expectations with given lending practices. - Company has unrealistic collections expectations with given lending practices. - Unable to use petty cash for marketing items or store repairs. - You have to go through an act of congress to hire someone. - You have to go through an act of Congress to terminate an underperforming employee. - Not a lot of room to move up - Company does not have a clear vision as to what they are working towards. - Too hard for the field to effectively communicate with corporate collections. Everything is on different systems. Instead of integrating, they just keep making new systems. - Internal audits aren’t always reflective of what the state examiners look for. - They care too much about the “how” things get done rather than the end result. Why make things harder?

Explore other reviews about Community Choice Financial

5.0
May 29, 2026
Recommend
CEO approval
Business outlook

Pros

The Company has great Training. It was concise and clear. Management was consistently supportive and comprehensive.

Cons

Do not work more than 40 hours. For those of us that have more time to invest.

3.0
Jun 6, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible scheduling and a team-oriented environment. Many coworkers are approachable and willing to answer questions, creating a supportive atmosphere. The workload is generally manageable, and the role provides valuable experience in compliance, auditing, documentation review, and loan operations. It can be a good opportunity for someone looking to develop attention to detail and industry knowledge.

Cons

The biggest area for improvement is onboarding and training. Because processes and requirements can change frequently, new employees may sometimes feel overwhelmed or uncertain about expectations. A more structured training program focused on core compliance requirements and critical errors would help employees build confidence and reduce avoidable mistakes. Support is available, but the quality and consistency of guidance can vary depending on who is available to assist. Additional documentation, standardized training materials, and ongoing coaching could improve the overall employee experience.

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