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Community Care Plan

Is this your company?

Great company to work for. Great Vision! - IT Manager Community Care Plan Employee Review

5.0
Sep 12, 2025
Recommend
CEO approval
Business outlook

Pros

CCP is not just a great company to work for, but their vision of service to the community is impressive.

Cons

Needs improvement on processes and handling changes.

Explore other reviews about Community Care Plan

5.0
Oct 23, 2024
Recommend
CEO approval
Business outlook

Pros

Working at CCP was incredible. I learned a lot during my short internship in the Summer and all the employees were incredibly friendly and helpful.

Cons

There were no downsides to working at CCP.

1.0
Jun 16, 2025
Recommend
CEO approval
Business outlook

Pros

They are Hiring All the time - Customer Service Experts

Cons

It's apalling to know that Management at the CX Department does not care about there new hires concerned based on the lack of training that was provided. I have tried setting up a one on one meeting with Priscilla, the CX Manager and she never has time. It's unfortunate. They are constantly monitoring your time on the calls and extremely micromanage there call center employees. I have resigned from my current position as a customer experience agent, for CCP. Unfortunately it was not a good experience. The training was not properly provided, and too much micromanaging, especially when I am currently new to my position and yet management expects more from my production. I thought this company cares about there employees, but what it really does, it puts you on a negative mindset, and not that much support from management. Unfortunately there is no team work here. You are on your own path to failure at this department called - CX Department.

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Community Care Plan Response
1y
Thank you for taking the time to share your experience. We are genuinely sorry to hear that your time with our Customer Experience (CX) Department did not meet your expectations. At Community Care Plan (CCP), we strive to create a positive and supportive environment for all employees, especially those who are new to our team. We take feedback, both positive and critical, very seriously. It helps us identify areas where we can improve. We are currently reviewing our onboarding and training processes to ensure they are effective and inclusive for all new hires. Your comments about communication and management support have been shared with the appropriate leadership team for further evaluation and action. It’s disheartening to learn that you felt micromanaged or unsupported. That is never the experience we intend for our team members. We are committed to fostering a culture of open dialogue, professional growth, and respect, and we regret if this was not reflected during your time here. We wish you the very best in your future endeavors.
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