Management is failing - Domestic Customer Service Agent Commodity Forwarders Employee Review

Thank you for your four years of service with us. We are a 24/7 operation and due to the nature of the perishable business, we do require employees to work overtime during peak seasons. Upon hire, the requirement for overtime is thoroughly communicated in writing, as we strive to be as transparent as possible to the demands of our industry. Although paid holidays are not a federal or state requirement, the company does offer a holiday program consisting of 8 paid holidays. Again, as most of our facilities are 24/7, an employee may have to work on a company designated holiday depending on the needs of the department of which they work for. Hourly employees that do work on a company designated holiday are compensated accordingly as they are paid overtime for any hours worked on that day in addition to 8 hours at their regular rate of pay, while salaried employees are offered a floating holiday. As part of the holiday program, there is no such requirement for employees to sign a document or waiver that would not allow them to request holidays off. Although it is unfortunate that to service our customers we are required to be open 365 days a year, it is the reality of our industry. That being said, employees have the option to request to have a holiday off with their supervisor, assuming they are normally scheduled to work on that day which would be subject to approval. We are extremely proud that our turnover numbers have declined significantly since 2018 as we have implemented our training program, formal on-boarding of new employees and our CARE initiative. We value all of our employees for their contribution in our success as a company. CFI also complies with all wage and hour ordinances. Due to Glassdoor terms and conditions, CFI would not be able to remove or alter our public company profile. Workplace transparency is part of Glassdoor’s mission and relevant laws allow Glassdoor to publically host our profile. You can find more information regarding this subject in the Legal FAQs section of Glassdoor.