Pros
Promotions, see Cons. compensation, see cons, time off policies, see cons. One thng that I did see as Pro was the upper mangement (non Customer Service but Corporate) giving out rewards for attendance & compliments. Also, the medical benefits were really good.
Cons
You could not get promoted to a position you were really qualified for if you were in the call center. The reason would be a lack of experience in the company knowledge (although you would be told you are one of the best employees). Also, you would not get promoted unless you were part of the inner circle of "Yes-men/women". Once the hiring manager spoke to your current manager you were not selected. Also, tenured associates in the call center would rarely leave because that took bodies off the phone. "You are too valuable as a CS Rep to lose" was a common phrase after an interview. Compensation, pay rate, never equaled the amount of work you do, the stressful environment you are in, the level of training in different applications you earned. Time off policies were a joke. you could give ample time in advance for time off & it would get approved. As closer as time got to the leave you requested, you would be "bullied" that your request was never approved or they made a mistake. Office culture is that of another joke. The supervisors, managers & directors would micro-manage at every moment if you went to the copier, had to take a bathroom break, etc. Only those that would kiss up to managers did not get the attention as others. If family called the podium to give an urgnt message you were given that message right away but was kindly "asked" to wait until your break time to call back. Or if you took that call right then, the supervisors would hover nearby to ensure that it was an emergency. Training was crammed down the throats with no chance of sticking to the plan. Training would never be as long as needed to be proficient enough to take calls. You spent more time asking more questions and being told to read the manual.
