Was good in the beginning, but now just a typical call center with high turnover - Permit Specialist Comdata Employee Review

2.0
Apr 18, 2014
Recommend
CEO approval
Business outlook

Pros

The gym is nice. The trainers are helpful and will really work with you to help you reach and then maintain your fitness goals. There is a cafeteria where you can have food made the way you want it. There's also a salad bar, and good selection of drinks and sides. It's a little pricey though. You receive all of your vacation time and sick leave up front, allowing you to decide when and how much to take. Overtime for the taking. Great way to make some extra money during the holidays!

Cons

Let me start by saying this: I am convinced that the world known as Comdata downstairs, is not the same world known as Comdata on the 2nd and 3rd floor. On the call center floor, the metrics change every month. The standards change so much, they are hard to meet because you lose track of what you need to be doing. In customer service, the QA standards you must meet as a call agent make complete sense. In the permit division, you will find them hard to meet. Management is kind of lost on everything. This is not their fault as they only take the orders from senior management, but it's passed on to you as an agent and makes it stressful with your day-to-day requirements. Also, favoritism runs high on the call center floor and you will experience it sooner or later. The training department for permits is not very helpful. They don't know the system, the state laws, or anything about the actual trucking world. Your experience in the training room will not be the experience on the call floor.

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Pros

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Cons

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3.0
Dec 10, 2025
Recommend
CEO approval
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Pros

Job security. People are generally great.

Cons

Job security was high because of so much turnover they couldn't let you go. Less leadership, more reactive management styles. too much red tape to get prospects through to close. Internal teams can hold up customer movements to close. Hourly pay.

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Comdata Response
3mo
Thank you for sharing your experience with us. We're glad to know you feel your job is stable and that you have good relationships with your colleagues. A supportive team environment is important to everyone here. We also hear the challenges you mentioned. High turnover, reactive management, and complex processes can make things harder, especially in sales where timing matters. Your feedback about red tape and internal dependencies shows we need clearer ownership, simpler processes, and better teamwork across departments. We're working on these areas as we improve how our sales and support teams work together. We have also taken note of your comments about leadership and pay. We know that steady guidance, active leadership, and fair compensation are important for keeping people engaged and performing well over time. Thank you for being honest and for all the work you do. Feedback like yours helps us see where we can make things better for our sales team.
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