Pros
I suppose the benefits are decent. That's about it. They want me to write 20 words here so this is how I'm filling the rest of the box. I can't think of 20 words that are positive about this place.
Cons
Where to start with this company... Let's begin with the obvious: the pay is mediocre. Despite what they'll tell you, $14 an hour is not competative. It's actually under the standard for this area now, and you'll be there for years before you make $15 if you don't move up. But, unfortunately, this is a drop in the bucket. This is hands-down the most disorganized company I've ever seen. Like, they can't even figure out a seating chart so that you'll be near your supervisor, nor can they remember how many seats they have because they are always hiring more people and not buying more space. Oh, speaking of supervisors, there is a very real chance that you'll be trained in something that none of the supervisors have experience in. How do I know? Cause that is the situation I am currently in. What kind of a company does a hiring spree before teaching the basics of the systems to the affected supervisors? One that is in shambles, that's what. It is completely unacceptable to have one single "supervisor transfer line" and not a single person who answers that phone will be able to help you. I spoke to 6 supervisors trying to get a question answered, and in the end I had to tell the customer "I don't know". Let's talk dress code. It is an insane standard to make people who work in a CALL CENTER wear collar shirts and dress shoes. Seriously, what are we dressing up for? Ourselves? We all hate this place and everything in it. No one cares what other people are wearing. Here's the biggest one: this company is (potentially) scamming their customers. Yeah, there is a lot of shady stuff going on in the background to fee and charge their customers in to sometimes double what their bills are. Seriously, an investigation needs to be done in to their buisness practices. Some bills will show a fee under one name, then the next month that same fee will show up as a different name. We actually have a list of all the fees that could show up on a bill, and some of the fee descriptions that show up on statements aren't even in our lists. It's a total crap-shoot sometimes to figure out what the fee is (and remember what I said about supervisors not being trained? Yeah, good luck getting help to figure it out). Seriously, if you have a fuel card and the parent company is Fleetcor/Comdata (BP, ARCO, Speedway, Fuelman, Universal Premium, etc) you should cut your cards up. I'm not saying this as a disgruntled employee, I'm saying this as a concerned member of my community. Do not work here, do not purchase anything related to this company. I hope that one day this company falls apart beyond repair and closes it's doors. We will all be better off.
