Pros
I am closing in on 10 years with this company. some pros are, just about free cable ( you have to pay taxes and small box charges) which will allow you to waste even more time of your life watching useless crap on TV ! stock plan is pretty good, its a discounted product so as long as the company doesn't crash and/or end up being an ''Enron'' then you can make a little bit of money just doing stock deductions off your paycheck. Rainy day money ! you get to drive the work truck home if you want. you get to stop and pee on the side of the road if you have ''to go''. you can speed and run lights in trucks, cops are pretty cool...just dont get crazy. free uniforms and boots. If you can figure out how to manage the system and numbers to stay off the radar then you could have a good run there. Its all about working the numbers.
Cons
pay is ok. youre just above poverty...and if you are the only income in your family then you will definitely need food stamps / govt. assistance. You'll probably need food stamps anyway, the pay is low compared to living. Management doesn't care. You are responsible even if it not anything you can control or fix. There are multiple formulas they use to grade you. repeat rate, service on install rate, on time rate, customer survey rate etc... Lets say you go to a customers house and the house is up to BRIS standards. The customer keeps having ongoing issues with the comcast phone service. You check everything and find no issues. you leave. customer calls back in a couple days to report issue is back again... guess what, YOU get penalized for that. These add up and determine your raise and promtions at the end of the year. Even though the customers house is up to BRIS standards and evertyhing checks out ok and you know the neighborhood is a constant problem that ends up being a system capacity issue GUESS WHAT, it's still your fault and you get dinged and those numbers affect your performance review, your pay, your status. Turnaround is pretty high. There is ALWAYS new hires coming in. This job is very misleading in the job description and interviews.... You think you will be going to people houses and showing them how to work the internet and tv and laugh and have a good time BUT you are really racing there because you are in a timed window and if youre late, youre in trouble with your numbers. Then you need to check the oustide for correct wiring, ground, fittings etc... then you need to check the split point for correct fittings and signal THEN you need to check Every outlet for fittings and issues THEN you fix the issue from the customer calling in. ..... hope you can figure out how to do all that fairly quickly and without error. You get two 16 ounce bottles of gatorade once a week to help keep you hydrated. The Corporate monkeys only care about numbers on paper. Supervisors only care about numbers on paper for their corporate monkey bosses. work the numbers and you could have a good run here. ....i mean, customers really can't go anywhere else....till Google Fiber comes to town.....