Door Knocking $50K - Direct Sales Representative (DSR) Comcast Employee Review

3.0
Jul 22, 2015
Recommend
CEO approval
Business outlook

Pros

Great Benefits including Medical, Dental, 401K, Vision 28 days PTO your first year! Clothing provided Iphone/Ipad provided Mileage reimbursement Decent base salary Not micromanaged if you are doing well Good life/work balance Good product line Good employee discount Great training pay

Cons

Door knocking until 8PM or later, every day, rain or shine, hot or cold, light or dark. Dead end job, zero opportunities for advancement. Everyone hates Comcast so you need a thick skin. Getting the cops called on you while you are trying to do your job. Management doesn't want to hear what you have to say unless you drink the Kool Aid. "Voluntary" Saturdays. Mandatory sales meetings twice a week. Forced to work neighborhoods where you have no chance of making a sale. Very difficult job for new sales people, but no respect given to experienced sales people. Impossible to earn what they say you can earn. Penalized for being a good salesperson and getting referrals. Upper management doesn't understand or care about having career sales people so turn-over is high and if you are half way competent they expect you to train the newbies for free. This used to be a good gig where you could earn $40-$50K/yr without working too hard. Now with the new territory model it is impossible to earn above the base pay. They will tell you the "targeted compensation" is $65K/year. Be sure to ask the recruiter how many reps in your area are actually making $65K? I'm guessing 5% and dropping. If you don't mind knocking doors for 5 hours a day, and can live on $27K/year, heck you might as well give this a shot. The training pay is great and it will take them a month or so before they start writing you up for not making sales. Oh, and I forgot to mention, that company iPad is an electronic leash. They track you all day every day. And everybody hates Comcast so you will absorb a lot(!) of abuse.

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Cons

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5.0
Feb 28, 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

Cons

Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door? The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.

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