Pros
When I interviewed with the district manager everything seemed great! The company is trying to improve their customer service through hiring retail managers. They are controlling the cost of programming and padding the savings on to the customer. They want the customer experience in the stores to be more positive even though most customers only go to stores if they have a problem. Trying to move from a "dmv" atmosphere to a warmer and more welcoming one.
Cons
In the panel interview (2 district managers and 1 hr representative) it very quickly became apparent that they have no idea how to implement the changes they want. It's as if the only idea they could think of was to hire retail managers with experience in customer service. Still, there is no support for the managers to enforce the changes. This policy of being more "customer friendly" is about a year old. Yet no changes gave been made. Associates are still evaluated on the number of sign ups they get and not how friendly they are. One of the DMs actually told me "reviews are coming up next month and a lot of people are going to be surprised and disappointed." When I asked how a year could go by without any feedback regarding performance all three of them looked at me with blank expressions. What good could ever come from working for a company that has certain expectations but doesn't communicate your performance (or lack thereof) until your review? If you are meeting your numbers you think you are successful but most likely you are not.