Pros
Free cable, work alone. Supervisors are always willing to help.
Cons
Low pay. Every other company pays around $3 more. Time frames are ridiculous, company wants you to complete 1 job per hour and that's including drive time. Every job is different, it can be a 15min job to a 3hr job depending on what difficulties you might find in the job but the company doesn't care. If your late to a job that affects your metrics. They have no clue what goes on in the field. They just look at numbers and adjust from there. They don't know everything we have to do to make it work. Metrics are set to make the technician fail so they don't have to pay higher raises. Repeats is if a customer calls back within 30 days. Other companies are 2 weeks. If the customer calls back for anything even if is not your fault or related to you, you will still get a repeat in your metrics. Company needs to be a Union but they use scare tactics against employees to keep them from becoming a Union.