Pros
Off major holidays like Christmas and New Years. No weekends. Nice people to work with. Manager in Las Vegas is very nice and accommodating with life issues.
Cons
Costly benefits.. Limited pay, no chance for OT, on the phone all day, dealing with depressed or injured employees who are having issues with their health care providers submitting certification. Have to work holidays like MLK and Presidents day, and since you're salaried, you don't receive holiday pay. The benefits are either too expensive or too high of copay. Can't get a raise or promotion until you've been with company for a year. Claims positions (handle emails) mainly go to those in Chicago. For a company that preaches employee well being, it sure is a pain in the rear to submit your own FMLA.