Fmla customer Experience Specialist. Worst job ever - Customer Experience Specialist ComPsych Employee Review

1.0
Aug 1, 2018
Recommend
CEO approval
Business outlook

Pros

Don’t let these reviews that were probably written by management fool you. This is a call center job with little to no personal time. You get 15-20 mins a day of personal time and are expected to be on the phone every minute after that except for on your lunch which is also timed. This place is micromanaged and you are treated as if you are in high school. I didn’t realize how much I was being treated like a prisoner until I started a new job and have had a great deal of freedom. No one is telling me when to go to lunch, I’m not pressured to take calls every second of the day, and most importantly not dealing with irate customers all day. This is not an entry level HR position. Not a stepping stone. It’s a call center. You don’t even need a degree in HR to work here. They take people from all different backgrounds. They don’t even pay you for your degree. The pay is horrible

Cons

You’ve been warned! If you are looking to get into HR this is not the place. If you like customer service, this is the place for you. Basically like working at a fast food restaurant but the call center version. You start out at 31k and career growth can take up to 2 years and even then you’re only bumped up to 40k. Not worth it

Explore other reviews about ComPsych

5.0
Jul 1, 2026
Recommend
CEO approval
Business outlook

Pros

I have been working at Compsych for about 3 years now and i can say i really enjoy working there. Everyone is super supportive whenever i need assistance on something. Our new office is just an icing on the cake. I like working with my team and my manager is very supportive which makes me enjoy coming to work everyday.

Cons

I think it would be nice to have more opportunities to network with people from other departments

5.0
Apr 13, 2026
Recommend
CEO approval
Business outlook

Pros

The mission is real here. ComPsych sits at the intersection of behavioral health and workforce wellbeing, and that purpose comes through in the daily work in a way that isn't just marketing language. If you care about the EAP space and the impact it has on employees around the world, this is a place where that matters. The people are a genuine standout. Across departments, you find colleagues who are sharp, collaborative, and invested in doing good work. Teams tend to be lean, which means individuals carry real responsibility and have the opportunity to make meaningful contributions. That can be energizing if you are someone who wants ownership over your work. The global scope of the business is a differentiator. For anyone interested in global operations, the breadth of markets and programs ComPsych operates across creates exposure that is hard to find elsewhere. There is real complexity to navigate and that complexity builds skills quickly.

Cons

Growth within the organization can feel inconsistent. There are opportunities, but they are not always visible or equitably communicated, and career pathing can vary significantly depending on your manager and team. Internal processes and cross-functional coordination can be slower than the pace of the business demands. As the company continues to grow globally, investment in infrastructure and process alignment would go a long way.

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