Pros
In general, ComPsych does a lot for employees and their families. I learned a lot about EAP and its importance. Flexible schedule. They implemented raises for the counselors so I felt like we were finally paid a living wage. There are some callers you get that are nice and you actually feel like what you're doing has purpose. Bagels on Friday, snacks and free coffee. You will get pretty close with your colleagues since you're all in this together and you can share your stress and misery. My colleagues are the #1 reason I stayed as long as I did. The ability to work extra hours. Equipment to work from home. 401k employer match. Cleaning lady is super sweet!
Cons
I recently left this company after trying to get out for 4.5 years. There's no way to sugar coat it, as a guidance consultant you are in a call center. You do assessments and referrals day in and day out while there's a constant blinking light signifying 20+ calls holding. You talk with angry, disgruntled employees, higher-ups/HR managers requesting you speak with their suicidal employee, people that get mad at YOU even though they called the wrong number...that sort of thing. This place has such high turnover rate, it's a joke. In my 4.5 years (which is a LONG time in this department), I saw 9 managers and nearly 200 GCs come and go...No, that is not an exaggeration. My co workers who left before me would complain about how awful this place was and how they were treated. I would always give ComPsych the benefit of the doubt...I was never a squeaky wheel, never complained, accepted the job for what it was, etc. When I finally got a new job recently, I was SO excited to have my exit interview. I thought...as someone who has been a GC for 4.5 years, that HR would like my insight. Maybe commend my length of employment, since it is so rare. I received an exit survey. No exit interview. No chance to share the good, the bad, nothing. I woke up EVERY day for this job for YEARS with anxiety and dread. And I finally get to leave after 4.5 years and I did not even get my time in an exit interview. Did they do away with them? Like I said, I have seen SO many GCs leave before me, get their exit interview and head out to their new venture. I felt crushed. Shame on you, ComPsych. I never got my closure. And then when I went to drop off my badge at the end of my shift, when it was clear I wasn't getting my exit interview, I walked over to the HR offices. No one was there. Of course I should have known...4:30 on Friday. So I just left my badge there, walked out to the elevators while tears welled up in my eyes. I felt unsettled and not valued at all. I guess I just pictured my last day there to be more full of glee. But it was just like every other day at ComPsych....sad and unfulfilled.