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      ComEd

      Part of Exelon

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      ComEd reviews

      Pays well, antiquated call center culture - Temp Customer Service Representative ComEd Employee Review

      3.0
      Mar 7, 2022
      Temp customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Not Complex, Pays Well, Friendly enviroment ( for the most part)

      Cons

      Union shop, in the frame of excellent pay was negotiated for not so favorable terms. Such as a 30min lunch break with few options/accomodations to get and/or eat lunch in that short period. Mandatory OT, up to 16hrs if on-shift. MUST come in if called during off day(s). Some processes could benefit from streamlining. Leans too heavily on time related call metrics, than actual customer experience/satisfaction.

      Explore other reviews about ComEd

      5.0
      Jun 2, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Innovation and constant learning environment. Managers are understanding of heavy workload and try there best to support.

      Cons

      Nothing right now at the moment.

      5.0
      Apr 15, 2026
      Business analyst (contract)
      Recommend
      CEO approval
      Business outlook

      Pros

      Stable work and lots of areas to make an impact. They are always trying to hire their contractors. If you are looking for a stable career, energy is the way to go. The pay is mid but solid.

      Cons

      Heavy work load, early start times, and company is trying to regress from the hybrid model to a full in person. The pay is mid but solid.

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