Wish I had avoided this company. - Tour Manager Collette Employee Review

2.0
Aug 2, 2011
Recommend
CEO approval
Business outlook

Pros

The ability to work overseas and to work independently are the most beneficial aspects of this position with the company.

Cons

There is a great deal of competition among tour guides for "good" destinations such as Australia, because they yield the most money for tour guides in terms of how much commission is earned on products they encourage travelers to buy. The competition is so fierce that it breeds negativity among tour managers which is very pathetic. Tour managers walk around paranoid that they will be fired based on client feedback surveys. If you do one thing wrong on a tour, like accidentally offend a client fo any small reason, you are reprimanded. You basically live and work worrying about what clients are going to write about you to the company. Management never tells you what you are doing right (except in an empty speech from the CEO once per year), but they'll always find a way to get in touch with you when you've done the slighest thing wrong.

Explore other reviews about Collette

5.0
Feb 26, 2026
Recommend
CEO approval
Business outlook

Pros

Working here has been one of the most rewarding experiences of my career. The leadership team goes out of their way to provide guidance, remove obstacles, and genuinely invest in people’s success. I feel trusted to own my work, make strategic decisions, and bring new ideas forward. The culture is a standout. Collaboration is real here, not just a buzzword. Cross‑functional teams communicate well, respect each other’s expertise, and work together toward shared goals. Professional development is another major plus. I’ve been encouraged to pursue training and opportunities that align with my long-term goals. Day to day, the work is fast‑paced and genuinely interesting—from developing strategic partnerships to helping shape long-term business direction. If you thrive in an environment where your contributions matter and your voice is heard, this is an excellent place to be.

Cons

Fast-paced environment may not be for everyone, but it keeps things exciting

1.0
Jun 26, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great teammates, made working for the company bearable.

Cons

Constantly being overworked and underpaid, work life balance is non-existent. New hires come in making significantly more than the people who’ve been there for years. Good luck on getting a promotion, they only promote their favorites. You get sold you on the idea of a growing company, creating change and bring new ideas to the table, but it couldn’t be further from the truth, no real interest in changing even when it could save them time and money. Leadership only cares about getting to a billion dollars in revenue and they don’t care how they get there, or who they lose along the way. Health insurance is insanely expensive, can’t afford it only making minimum wage. Travel credits and Bonuses are an insult, less and less credits each year even tho they’re making more money than ever! Oh yeah, and HR leadership is a JOKE!

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