Pros
The only reason I give Coleman 1 star is the benefits were good and some good people on staff. I would give them a half a star ranking if that was an option. Being able to build relationships with home buyers and helping them along their home building journey.
Cons
There are so many!!! Oh where to begin....Let's see, there was zero training, it is more of a "sink or swim" approach.There is a reason there is a very high rate of turnover, even for a sales industry position. They fired more people while I was there than any company I have ever worked for, including major corporations. They really take advantage of "right to hire, right to fire" since Idaho is a Right to Work state. Most people in the Customer Concierge position felt very insecure about their jobs and were walking on eggshells worried that they would be the next to get fired, therefor were afraid to voice any concerns. It has the potential to be a really fun and rewarding position, but management doesn't even seem to really understand what the position entails. It is like they make it up as they go. I often reviewed my job description, and the job was only somewhat like the description. I was very disappointed. It was doomed from the beginning, being set up to fail with the lack of training. After only 8 months I was the most senior concierge in the field! The others quit out of pure frustration or were fired without warning! As a Customer Concierge part of your responsibility is to support the sales staff at your site/community. You are told that you will be responsible for the site, and they make it sound like you have some authority to keep things running in your community. The reality is that you have zero authority, other than ordering office supplies. The sales agents can come in late, leave early and leave you to do their job! I sold a lot of homes for my agents on the weekends! Only I didn't get the commission. I did get a small stipend after working with a buyer for 6-8 months. That's another thing, they always seemed to conveniently force a concierge to quit or fire them right about the time they were going to be paid out for all their hard work with those home buyers. Usually about 8-10 months in. Also, if your Builder in your community doesn't like you he/she can set you up to fail easily. You rely on them for what is going on in the field with the homes and how the building process works, what is acceptable and what isn't. The Builder holds a lot of the power as to how successful you can be. Management is not great. Watch your back and what you say to whom, even if they ask for "honest feedback". Maybe things will change now that they were purchased by a major corporation, Toll Brothers. I doubt it though. You are on salary, so expect to work more than 40 hours a week. Depending on your community it could be 50 hours a week at times.