Incredible company, great mission, caring founders - Senior Product Support Specialist CoinTracker Employee Review

- Remote - Culture - Product - Pay

Fast paced environment so have to be agile

Remote work and hourly pay were acceptable for a short‑term contract. The workload itself was manageable once you were up and running, and ticket/CSAT expectations felt realistic after a couple of weeks handling cases on your own. You do get exposure to real crypto/tax issues and can build technical troubleshooting experience, which may help for future roles.

My engagement ended with a brief video call informing me that my contract was terminated effective immediately, without a clear explanation or constructive performance feedback. This occurred shortly after performance metrics were shared in a way that made individual results visible to the broader team, even though that type of information is typically handled privately. Initial training felt monotonous and insufficiently engaging, which made it harder to ramp up efficiently for complex support work. Day‑to‑day management often came across as unsupportive and lacking in empathy, with a strong focus on micromanagement rather than coaching and development. Contractors generally felt like second‑class contributors compared to full‑time employees, and there was a noticeable sense of rigid alignment and groupthink around leadership that did not encourage open dialogue or dissenting views.