Pros
I have long appreciated the understanding of the human element everyone brings to their job. As peers we look to support each other professionally, socially, personally, and even spiritually. I have never felt I couldn't bring a need to my management and ask for help in addressing that need, whether it was professional or personal. Clients often bring us their challenging problems and I greatly enjoy our collaborative approach to problem solving. I appreciate how fun and relationships are valued as well as our quality of work.
Cons
Workload is not always consistent.. Some clients delay, some require difficult deadlines. This can lead to times when work unexpectedly overlaps and there is just a lot to do. Because we are customer service oriented, sometimes we push hard to finish something for a client even if what they need or want means some sacrifice on our part. The good thing is that we all recognize that we can't operate that way all the time and the company does not have that kind of expectation of its employees.