Beware this company has a poor BBB Rating - Account Executive Coastal Pay Employee Review

1.0
Sep 10, 2015
Recommend
CEO approval
Business outlook

Pros

Aggressive compensation that pays on equipment lease agreements. Okay place if you're trying to break into sales and located in more of a rural area or part of the country.

Cons

You're selling equipment leases more than processing services. Company cannot compete in metropolitan markets. Prominent credit card processors and banks offer services without locking customers into an equipment lease program. If you value your business reputation probably not a company you want to represent. Pre-set appointments are mainly cold calls you're following up on. The credit processing industry will be regulated in a couple of years and companies like Coastal Pay will not be allowed to operate as they do today. Coastal Pays owners will most likely sell to a real financial institution in a couple of years which will be a great move for them.

Explore other reviews about Coastal Pay

5.0
Jan 5, 2026
Recommend
CEO approval
Business outlook

Pros

there’s no shortage of tools and resources to help close deals. CoastalPay is constantly adding value-added products and positioning itself as a strong, competitive option for merchants. Executives and internal representatives are accessible and willing to help, and overall support is knowledgeable and genuinely friendly.

Cons

While the support team is helpful and easy to work with, response times on applications already in the pipeline can occasionally be slower than ideal. That said, it’s clear this is something they’re aware of and actively working to improve.

5.0
Jan 20, 2025
Recommend
CEO approval
Business outlook

Pros

Could not ask for a better payment processing partner! Tech forward, nimble & creative solution finders, refreshing proximity to leadership. Tons of support to the AEs during account vetting and onboarding which means our merchants receive a ton of support, too - even long after onboarding.

Cons

No complaints. Happy and energized.

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