Call Center - Research Associate CoStar Group Employee Review

1.0
Jan 13, 2018
Recommend
CEO approval
Business outlook

Pros

Pay is competitive - you are very well compensated for call centeresque work. Good health, dental and vision insurance plans. Strict 40 hour work week (although you may be working a market in a different time zone).

Cons

It's similar to a call center. You will be expected to make around 70 to 80 calls a day when you start and will have to get at least 15 or so to be 90 seconds long - if the call isn't 90 seconds it basically never happened. You have to get 85% of the people on your list to call on the phone for 90 seconds every month - if you call and they shout nothing has changed and hang up, get ready to call them back again and have them even more angry - then enjoy calling them again in 3 or 4 weeks. Most everyone you speak with hates all of the calls and does not want to talk with you and I don't blame them - you are asking them the same thing every month and trying to pepper in ridiculous "branding statements" you are required to say and asking largely useless questions that you probably already have the answer to in order to keep them on the phone for 90 seconds. You keep calling these people until they answer and the sales people call them too . It's very repetitive, very boring and at the end of they day you are relying on these folks to answer the phone and talk to you to keep your job. Training is fine but you are learning the absolute basics of real estate (most of the training is making phone calls and learning how to enter data into CoStar software. Turnover is very high and there is lots of shuffling people around. The office is nice but folks are packed in like sardines. You sit at a small desk, wear a headset and make calls all day. You are compensated well for this but you may lose your sanity after a little while - hence why turnover is so high even with the solid pay for a twenty something kid with a degree in basket weaving from Radford. All calls are recorded and you will be "audited" about every other day - i.e. your manager will listen to your call to make sure you "branded" multiple times asked the same questions you have to ask every month and make sure you're not just dialing through phone trees or leaving long voice mails to get your 90 second call. Definitely not for everyone - think hard before accepting a "research" position about what the shelf life is for a job making phone calls to angry people all day is for you.

Explore other reviews about CoStar Group

5.0
May 22, 2026
Recommend
CEO approval
Business outlook

Pros

Development, work life balance, competitive environment, career growth opportunities

Cons

A lot of priorities to juggle

1
1.0
May 11, 2026
Recommend
CEO approval
Business outlook

Pros

401k, medical benefits snacks decent base salary

Cons

Working at CoStar Group was one of the most emotionally exhausting sales environments I’ve experienced. The culture on my team was extremely male-dominated, hyper-competitive, and very much “sink or swim.” Collaboration was talked about constantly by management, but in reality the environment rewarded internal competition, territorial behavior, favoritism, and politics over actual teamwork. As one of the few women on the sales team, I often felt isolated and unsupported. Instead of mentorship or coaching, the expectation was basically: “figure it out yourself.” New hires were thrown into difficult situations with inconsistent training and unrealistic expectations, while certain reps appeared to receive stronger books of business, better territories, or more support than others. It created resentment and a toxic atmosphere where coworkers often felt more like competitors waiting for you to fail than teammates. The turnover was incredibly high, which should have been a red flag. Management pushed aggressive quotas and nonstop pressure while failing to address morale, burnout, or fairness concerns. There was also an unhealthy obsession with leaderboard culture and internal politics that made the workplace feel stressful every single day. What disappointed me most was that I genuinely believed in the product and enjoyed helping clients. Many customers loved working with me, and I built strong relationships. But internally, the environment became mentally draining. The constant competitiveness, lack of support, and toxic culture eventually outweighed the positives of the role.

4
See reviews by: Helpful|Rating|Date|All