Well, first things first, you will be working in a call center. The metrics CoStar places on it's researchers are unreasonable, unfair, and have to come from some fairytale land.
Management is terrible, untrustworthy, and grossly incompetent. They gossip, lie, and will talk behind your back. The environment isn't hostile but everyone knows they cannot trust their manager if you approach them with issues relating to your unhappiness in the role.
Multiple times researchers offer up advice to management on what is working, what's not working, and rarely have I seen them listened to. Most people are afraid of losing their jobs here but then again, I don't know any current researchers that aren't looking to escape CoStar. It's sad really. It is so bad that people literally do job applications while they are at work hoping and waiting for the day they get to turn in their two weeks.
It is a shame, really. At one point the job was great but since about a year ago, it was went south full speed ahead. They even did an employee satisfaction survey and they said we would find out the results -- turns out the results were so bad they didn't want to release them...and things still haven't changed.
Also, promotions are a joke here. There are three levels of researcher from research associate 1, RA2, then senior research associate. Here is the kicker...it's all the same job but just pays different. It takes 2-3 years to get SRA yet you don't get any added responsiblity. CoStar doesn't konw how to use their talent so their talent just goes away.
