Expect to be viewed as another cog in the machine. In the past 3 months the firm has promoted an absurd culture of over branding, job insecurity, and fear of executive management. Prior to that, the job was straight forward: contact brokers, add to the database, provide customer service. There were metrics, but they weren't aggressively enforced - now one week of not meeting them on average puts you on the chopping block. Expectations are incredibly hard to meet for some portfolios, yet all are expected to meet them despite vastly different workloads and services provided. Research processes are clunky and don't make sense, and the internal operating system is cumbersome and needs to be put down like a rabid animal. Upper management is completely out of touch with researchers day to day and implement changes without any consultation with researchers. Mid to lower management constantly micro-manage and audit their staff (they have little choice) which creates a big brother type of organization. This is supposedly for quality assurance, but creates another stressor since a few bad calls can put you on notice. Turnover is high for a reason: management does not care about you, your personal development, or your happiness. There has become a "if you don't like it, you can leave" approach to employee communication, of which there is little of to begin with.
