Jan 4, 2019
Clutch Response
7yThanks for your feedback. The team certainly is growing and changing rapidly as we set higher standards and goals for the company each year. As with all companies and jobs, employees have set tasks they’re responsible for completing – some of which are recurring. During our hiring process, we try to be as transparent as possible about the expectations, tasks, and metrics new employees are responsible for. We believe all employees must become proficient in their core role before taking on firm building projects. Especially at a small and growing company, understanding the role you’re hired for and the company’s goals and processes is important before leading new initiatives.
Our ultimate goal is to hire smart, creative people and provide the support needed so they can learn the role quickly and pursue new opportunities at the company. To accomplish this goal, each new employee has a mentor who provides hands-on, 1:1 training. We also offer two professional development tracks – one that builds business skills and the other that builds role-based skills such as content writing, SEO, content strategy, long-term planning, and more.
Collaboration is key at a startup, and we communicate to all employees during the hiring process that we have an in-office culture. All teammates, including our Founder/CEO, have dedicated desks in shared rooms and can use common areas throughout the office as well. We believe this setup promotes collaboration, discussion, and problem-solving. We trust our employees to make responsible decisions about time out of the office and therefore have a flexible vacation policy. We believe it’s important, however, to regroup with employees if time out of the office affects work performance.
As the company grew in 2018, we partnered with ADP, which provides HR and benefits services to the company. A 24-hour HR representative is on-call for every employee if needed. Similarly, we are open to feedback and welcome exit interviews; however, we hope employees take the initiative to set up this meeting with their manager. This year, we transitioned to having employee exit reflections with both the manager and a second member of the team.
Thanks again for the feedback. We value continuous improvement, and feedback from prior employees is always important to note.