Untrained, Overstressed Management in Crowded Workspace - Content Developer Clutch Employee Review

2.0
Jan 4, 2019
Recommend
CEO approval
Business outlook

Pros

You get to work with intelligent new graduates from many of the country’s best universities. The pay is pretty good, especially for an entry-level marketing job. The location (Dupont Circle) is full of young professionals. It’s an easy commute from most DC suburbs. The company is constantly growing, so you’ll meet a lot of new people.

Cons

I worked at Clutch for exactly a year, and it was dispiriting and repetitive. The main reason for this is that Clutch prefers to hire people fresh out of college, many of whom haven’t worked anywhere else. This is a common strategy at start-ups: green employees will tolerate mismanagement because they don't know any better. During my year at the company, few people had been promoted to managerial status, so the handful of managers were overworked, frustrated, and rarely in touch with what their direct reports were doing. Entry-level workers have little direction. Most managers have received little to no managerial training and act unprofessionally on a regular basis. The CEO, who is distant from Clutch's day-to-day operations, either doesn't know or doesn't care. And since this is a start-up, there's no HR department to complain to. Cliquishness, combined with lack of office space, is a major issue. Clutch moved into its new office two years ago but was already outgrowing the space by the time I got there. A year later, when I left, it was crowded and uncomfortable. Lines for the bathroom were a daily reality. Managers seem to have favorites, and those favorites tend to get the most rewarding and interesting opportunities/process ownership. In some cases, managers outright bully employees they don't like. Though there are semi-private offices (5-6 people to a room), people often sit in friend groups, which makes finding a quiet space to get work done almost impossible. At lunch, I never felt welcome sitting at the communal table and ate at my desk, working through the lunch hour, on most days. I took coffee breaks just so I had a reason to leave my desk...and then was chastised for those. Making the only measurable metric the number of links that a person can collect in a month seems like an unfair practice. Some employees get easier segments than others, so reaching a certain link goal is a breeze for some and grueling for the rest. Employees are expected to stay after the official quitting time of 5:30, even if they’ve hit their link numbers. I never did this because the pay was good, but it wasn't THAT good. Subsequently, I felt judged for not adhering to the unspoken code of grabbing a beer at 5:00 and then working for a few more hours. (I don't drink beer.) All of this contributes to the passive-aggressiveness that pervades the office and makes clear decision-making difficult. I say all this not because I have a vendetta against the company or the people who work at Clutch - many of them are smart and talented, and if they can thrive here, then great! - but because I want recent college grads to know what they're getting into.

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Clutch Response
7y
Thanks for your feedback. The team certainly is growing and changing rapidly as we set higher standards and goals for the company each year. As with all companies and jobs, employees have set tasks they’re responsible for completing – some of which are recurring. During our hiring process, we try to be as transparent as possible about the expectations, tasks, and metrics new employees are responsible for. We believe all employees must become proficient in their core role before taking on firm building projects. Especially at a small and growing company, understanding the role you’re hired for and the company’s goals and processes is important before leading new initiatives. Our ultimate goal is to hire smart, creative people and provide the support needed so they can learn the role quickly and pursue new opportunities at the company. To accomplish this goal, each new employee has a mentor who provides hands-on, 1:1 training. We also offer two professional development tracks – one that builds business skills and the other that builds role-based skills such as content writing, SEO, content strategy, long-term planning, and more. Collaboration is key at a startup, and we communicate to all employees during the hiring process that we have an in-office culture. All teammates, including our Founder/CEO, have dedicated desks in shared rooms and can use common areas throughout the office as well. We believe this setup promotes collaboration, discussion, and problem-solving. We trust our employees to make responsible decisions about time out of the office and therefore have a flexible vacation policy. We believe it’s important, however, to regroup with employees if time out of the office affects work performance. As the company grew in 2018, we partnered with ADP, which provides HR and benefits services to the company. A 24-hour HR representative is on-call for every employee if needed. Similarly, we are open to feedback and welcome exit interviews; however, we hope employees take the initiative to set up this meeting with their manager. This year, we transitioned to having employee exit reflections with both the manager and a second member of the team. Thanks again for the feedback. We value continuous improvement, and feedback from prior employees is always important to note.

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Cons

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