RUN. Do not walk. RUN from this place. - Associate ClubRunner Employee Review

1.0
Dec 27, 2019
Recommend
CEO approval
Business outlook

Pros

Compensation was slightly above average. Some co-workers were decent people.

Cons

I can not stress enough what a terrible workplace this was. Their rigorous interview process inspired confidence at first but becomes questionable at a certain point and is nothing short of regrettable after accepting the job. They lure you in with talk of their "core values" and "work-life balance" and all of the wonderful things that await you. ...and once you are in? What a horror show. Most staff are cautiously friendly but you quickly realize that many of them are scared stiff. Why? Because most of them have seen how the sausage is made. In spite of their claims about employee satisfaction and retention, it's easy to see how many people have come and gone. Any talk of "values" from the management is not just false advertising, it's the iron fist in a velvet glove. Management will talk the talk but when it comes down to it, some of the most heartless human behavior I have witnessed in the workplace occurred at ClubRunner - and I've been around the block. Sometimes it was subtle, sometimes it was very overt but employees are undermind and pitted one against the other in various ways. Want to survive at ClubRunner? Lay low. Do not do anything that might be perceived as "outshining" anyone. If you are asked for input and want to keep the job? Smile and nod and tell them how wonderful things are. Nothing more, nothing less. Leaving ClubRunner was among the best career moves I have made and I can not caution people enough about staying away from this place. The compensation was slightly above average but what's it really worth when you dread coming to work? Unless you are completely desperate, I would not waste the time and effort that it takes to stay alive in there.

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ClubRunner Response
6y
This appears to be a misdirected review for another company as we do not have that title position and the comments made do not resonate with our culture and feedback from past and current employees. If this is a genuine review about ClubRunner (located in Oakville, ON, Canada), then I’m truly sorry you feel that way and did not have a positive experience. We are passionate about our culture and selective about those we hire to join our stellar team. As a growing and innovative company, we offer opportunities for growth and advancement, and that demands top talent. Our people are highly accomplished and exceedingly good at what they do. They are also caring and thoughtful human beings who operate in a high-trust and cooperative environment without drama or politics. There is no tolerance for undermining one another, nor is there an incentive to do so. Those who thrive here are passionate and highly-driven to learn and grow and love what they do. We do have a rigorous interview process and assess both technical skills and culture fit. Unfortunately, sometimes we make the wrong hire and need to make the difficult decision to part ways, with respect and compassion and no surprises. Everyone deserves to be happy and fulfilled at work. I'm glad to know that you are now in a position that better fits you and your talent and wish you all the best. Sincerely, Sarah Asterbadi, CEO

Explore other reviews about ClubRunner

4.0
Sep 26, 2019
Recommend
CEO approval
Business outlook

Pros

The Culture: Its great, the team is made of reserved and caring individuals. Every opinion is treated with respect and dignity. I hear the Halloween party is pretty cool! The Work: The software is engaging and provides many learning opportunities in different facets of technology and customer service The People: Any department I look at working here, is filled with hard working colleagues. No slacking middle management. Everyone who is here, is here to get stuff done

Cons

Benefits: A little sparse being a smaller company. They cover well enough though. The Learning Curve: The learning curve is steep, however is gripping as well. The team is around to help but without asking questions, it will be difficult.

1
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ClubRunner Response
6y
Thank you for taking the time to share your experience at ClubRunner! I'm very happy that you feel respected and valued, and that you enjoy working with your team members. We take culture very seriously and strive to maintain a high-performance, supportive, and collaborative team environment that allows everyone to thrive. I'm incredibly proud and grateful to work with everyone here. I look forward to seeing you continue to learn and grow and succeed together. Sincerely, Sarah Asterbadi, CEO
5.0
Apr 27, 2022
Recommend
CEO approval
Business outlook

Pros

Working at ClubRunner has been a great experience. Everybody in the company from your own team members to those from other departments and also management are very approachable and supportive. We're given the tools and resources to not just accomplish our tasks but also effectively communicate with our team members and other colleagues. It's a pretty focused work environment. We work hard but we have tons of fun doing it and work life balance is respected. With the advent of this pandemic we now all work remotely from home. However, we constantly communicate online with slack, zoom, huddles etc. to ensure you're able to get the help you need with your role. I have been with ClubRunner for several years and the opportunity for professional growth is limitless. Initiative with new ideas are welcomed and encouraged, and feedback is provided on an ongoing basis rather than just the standard annual reviews.

Cons

Perhaps communication between the different teams can be improved. It would be nice to have more regular updates from other teams on what they are doing so we have a better idea of where the company is overall.

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