Corporate Greed Strikes Again - Software Support Specialist Club Prophet Systems Employee Review

Where do I start? In the past year this company has really fallen from grace due to Fullsteam LLC's acquisition and subsequent mismanagement of the company. -The benefits package provided by Fullsteam is a joke compared to what was originally offered by Club Prophet. We pay significantly more money for significantly less coverage. -Employees are micro managed to hell and you're mostly just a number now, whereas before you felt like you were really making a difference as an individual at the company, and were given some freedom to work on areas that interest you. -There is now very little flexibility on time off (Ironically the new PTO system implemented by Fullsteam is called flexible time off). -Raises are now essentially non-negotiable, whereas before you were able to leverage the work you put in for the company, it now does not matter. Everyone gets a measly 1-2% raise. -Support department is constantly put on blast and blamed for a lot of issues our clients have. Management forced through a rushed credit card payment system long before it was ready for prime time. This obviously caused call volume to rise and support is unable to handle it with the current staffing situation. Supervisors are constantly trying to convey to management that we need more people on the phones, but the company refuses to expand the support department. As a result of this credit card debacle, customer faith in the company is at an all time low. -Apathetic QA department that constantly allows show stopping bugs to slip through to release versions of the software, and the support department is left to deal with the fallout. It doesn't help that the programming team is based in Thailand (to save money, of course) so there are constant issues with communication. -As of July 2023 the company has laid off 7 employees, and dangles the threat of more layoffs over their remaining employees' heads.