Good company, great people - Customer Service Representative Cloverdale Paint Employee Review

4.0
Sep 7, 2021
Recommend
CEO approval
Business outlook

Pros

Always accommodated schedule to work around school, gave us two 15 minute breaks and an hour for lunch, gave us a gift card every Christmas for groceries, had a profit sharing program, had several programs to help employees get gym memberships or buy computers etc.

Cons

Management had many systems for quality control and record keeping so that if a contractor made a claim we could dispute it if necessary, except that "the customer is always right" so after going to all the work to gather and keep evidence it was frequently ignored and we'd pay out thousands of dollars. The sales representatives in particular would let big accounts push us around to the point where we were doing the customer's internal paperwork (aka their job) and spending literally hours manually adjusting prices because what they were quoted was less than the computer was programmed to allow.

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Cloverdale Paint Response
4y
Hi there, Thank you for leaving a review on your experience at Cloverdale Paint. We're happy to see you enjoyed some of the incredible benefits we offer including the Employee Assistance Programs, the Profit Sharing Program and any additional perks. We thank you for the valuable feedback you have provided from your 6 years with Cloverdale Paint If you have any additional concerns feel free to send us an email at feedback@cloverdalepaint.com.

Explore other reviews about Cloverdale Paint

4.0
Aug 2, 2020
Recommend
CEO approval
Business outlook

Pros

Great benefits, like profit sharing and dental, and a fun work environment

Cons

Small chance of working towards a higher position or higher pay

2.0
Mar 21, 2019
Recommend
CEO approval
Business outlook

Pros

- Profit sharing - Opportunity to advance into management - Generally relaxed working environment in most stores

Cons

- Poor wages, the amount of work you put out is NOT what you get back. If you are considering an entry level position with this company, try looking at your local fast food restaurant first, because they will probably pay you better - The comment replies from Cloverdale's PR are completely inaccurate. On more than one occasion, I or others have reported someone to HR, with absolutely nothing happening. There's a reason why everyone at Cloverdale jokes around that "it's impossible to get fired at Cloverdale". The initial response from Head Office is to cover their own butts when something happens. This is similar to any big corporation, and Cloverdale might as well just admit they are not a "small family owned business" anymore, but actually a bloodsucking leech of a corporation. - they protected a misogynistic sales rep out of the Red Deer area from getting fired. He repeatedly verbally abused staff and higher-ups from the credit department, but he was protected from being fired and still is employed with the company to this day. Any company that protects abusive misogynists should be ashamed of their practices - Head Office is essentially like the blind leading the blind. No one ever knows what is going on, or what the plan is. I'm sure this is why you were hacked as badly as you were. It was unconscionable to not notify your customers of this hack, as their personal information could have been stolen! - So much conflict of interest at Head Office. Having the owner's son and daughter running departments elicits an environment of fear, in which higher-ups are afraid to "cross the line" in asking them for anything. This causes not only confusion but fear-based practices. If you want a fair playing ground, which you claim you have, then this is not the way to go about it.

1
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Cloverdale Paint Response
7y
Thank you for taking the time to post feedback and sorry for the delay in responding. We are dedicated to continuous improvement at Cloverdale Paint so that the company remains “The Place To Be” in the coatings industry for both customers and employees. Feedback provides food for discussion and action so that we are able to provide a safe and positive environment. To that end, I’d like to learn more from your experience. I am available to discuss any topic of concern and can be reached via the telephone below at your convenience. Thanks again, Dave Chaulk Vice President, Store Operations Cloverdale Paint Inc. Tel: 604.596.6261
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